Terms & Conditions

1. General

These Terms and Conditions apply to all sales of products made to you (the “Customer”) in the countries listed on the website’s checkout page (the “Website”). These Terms and Conditions supersede any previous terms and conditions or any general or specific terms and conditions of the Customer. Any product order placed on the Website is subject to the Customer’s prior notification of and acceptance of these Terms and Conditions.

2. Order Process

The ordering process on the Website consists of the following steps:

• The Customer adds the selected products to the quote cart
• The Customer enters their personal details, including their name and email address (see Privacy Policy)
• The Customer is required to accept the Terms and Conditions
• Before the Customer submits the quote request, they are given the opportunity to review their details and selections
• The Customer receives a personalized quote for their request via email, which they may accept or decline

After submitting the order, our system will send the Customer an email confirming receipt of the quote request

3. Order Acceptance

To the fullest extent permitted by applicable law, all offers or proposals are non-binding and do not create any obligation on our part. The sales contract is concluded only after we confirm the order by email

4. Prices

The price of the products ordered by the Customer through the Website is the price sent to them by email, taking into account the alterations, design, and product selected, as stated in the confirmation email sent to the Customer

For customers within the European Union: All prices are in Euros, including VAT (customers within the European Union are not required to pay any additional VAT) and excluding shipping costs

For customers outside the European Union: All prices are in Euros, excluding VAT (sales to third countries are legally exempt from VAT as exports) and excluding shipping costs. Customers should be aware that they may be required to pay additional charges upon receipt of the parcel, such as customs duties, local taxes, or other official charges payable upon importation into their country. We are not responsible for any of the aforementioned additional charges

Shipping costs are calculated at checkout after the shipping details have been entered. All other applicable taxes, duties, levies, or charges arising between the time the product is ordered and the time of delivery are the responsibility of the Customer

5. Right of Withdrawal and Returns

The Customer has the right to withdraw from the purchase without giving any reason within fourteen (14) calendar days from the day on which they, or a third party designated by them, acquires physical possession of the products. To exercise the right of withdrawal, the Customer must inform us of their decision by means of a clear statement (e.g. via our contact form or email) before the expiry of the above deadline. In the event of a valid withdrawal, we will refund the Customer all payments received, including the standard delivery costs, without undue delay.

Detailed information about the return process, return costs, and any exclusions (e.g. made-to-order/customized products) can be found in the returns policy, via the link in the website footer

6. Pricing and Payment

Once the order has been confirmed, the relevant document (receipt/invoice) will be sent to the Customer

The accepted payment methods are listed on the Website. Payments must be made in euros and only using the accepted payment methods. The time at which the Customer is charged depends on the selected payment method, as described in detail for each method in the relevant section of the Website

7. Website and Transaction Security

To ensure secure communication between visitors and our website, including usernames, passwords, your name, your address, etc., we use an SSL certificate

Payments are not made through the Website, but through the payment methods listed in the relevant section

8. Delivery, Title and Risk

Deliveries are carried out through partner freight transport companies, as specified in the relevant section of the Website

You can find more details about delivery by clicking the link in the footer

The risk of loss, theft, and total or partial destruction of the products passes to the Customer upon delivery of the product. Ownership of the products remains with us until the goods are delivered

9. Age Requirements

By placing an order for products on the Website, the Customer declares that they are an adult aged 18 or over, or that they have obtained the express consent of their parent(s) or legal guardian(s) if they have not yet reached the age of 18

10. Responsibility and Complaints

We are not liable for any indirect damages, including but not limited to loss of time, damage to reputation, loss of revenue, loss of profit, or loss of opportunity

Any comments regarding visible damage during transport, an incorrect or incomplete product must be reported to us via our contact form within seven (7) business days of delivery, so that we can promptly investigate the matter with the transport company. If the complaint is deemed justified, our liability is limited to the repair or replacement of the delivered products

The above time limit does not restrict the Customer’s right to invoke the legal guarantee of conformity (see Section 12), which applies for two (2) years from delivery, nor the right of withdrawal

Nothing in these Terms and Conditions excludes our liability for fraud, wilful misconduct, gross negligence, death, or personal injury

11. Force Majeure

We are not liable in the event of Force Majeure, meaning any circumstances in which it is exceptionally difficult for us to comply with our obligations under the sales contract, including but not limited to: disaster, fire, flood, earthquake, natural phenomena, actual or threatened terrorist attacks, acts of war, sabotage, explosions, riots, uprisings and strikes, labor disputes, government actions, accidents or damage to facilities or machinery, errors in third-party software, shortages of materials, the inability of a utility provider (electricity, natural gas, network, or telecommunications) to provide services, and any acts or omissions of third parties beyond our reasonable control

12. After-Sales Support and Warranty

For any after-sales support or inquiries, the Customer may contact customer service via our contact form. The products are covered by the two-year legal guarantee of conformity from the date of delivery, as provided for by the Civil Code and Law 2251/1994, regardless of any additional commercial warranty

13. Sales History Archiving

For your convenience, we archive your sales history, which you can access at any time on the Website using your login credentials

14. Business Information

KYVOS Incorporation EE, 12 Ergatikis Protomagias Street, Larissa, VAT No.: 802087344, GEMI/Company Registration No.: 169675840000, contact email: sales@kyvosinc.gr, phone: 2411103355, 2411116514

15. Related Policies

The use of the Website and the processing of your personal data are also governed by the following documents, which form an integral part of your relationship with us and are available through the respective links in the website footer:

Privacy Policy: What personal data we collect, for what purpose, on what legal basis, how long we retain it, with whom we share it, and what rights you have as a data subject

Cookies Policy: The cookies and tracking technologies used by the Website (necessary, statistical/Analytics, marketing/Meta Pixel, preferences, etc.), as well as how your consent is managed through the relevant cookie banner

Terms of Use: The rules governing the use of the website, intellectual property matters, limitations of liability, and the content of the Website

16. Applicable Law

These Terms and Conditions are governed by and construed in accordance with the laws of Greece, without reference to conflict-of-law rules

Privacy Policy

This Privacy Policy explains how KYVOS INCORPORATION E.E. collects and processes your personal data when you visit our website or place an order/request a quote, in accordance with the General Data Protection Regulation (EU) 2016/679 (“GDPR”) and Greek legislation (Law 4624/2019)

1. Data Controller

The controller of your personal data is the company KYVOS Incorporation L.P., headquartered at Ergatikis Protomayas 12, Larissa, VAT number: 802087344, VAT number: 169675840000, e-mail: sales@kyvosinc.gr , telephone: 2411103355 / 2411116514.

2. Data We Collect

Depending on how you interact with us, we collect:

• Identity and contact details: full name / business name, email, phone number, billing and shipping address.
• Order details: requested products/services, design/artwork files, correspondence regarding your quote and order.
• Billing details: necessary information for invoice issuance (e.g., VAT number, tax office, business name, and registered address for corporate clients).
• Browsing data: via cookies and similar technologies (see Cookies Policy).
  
  

3. Purposes of Processing & Legal Basis

• Processing of quotes and orders, communicating with you for their execution — based on the performance of a contract or taking steps prior to entering into a contract (Article 6(1)(b) GDPR).
• Issuance of receipts/invoices and maintenance of accounting/tax records — based on a legal obligation (Article 6(1)(c) GDPR, Law. 4308/2014).
• Handling inquiries, managing complaints, and warranty claims — based on the performance of a contract or our legitimate interest (Article 6(1)(b)/(f) GDPR).
• Statistical analysis of traffic and promotional activities (marketing/Meta Pixel) — based on your consent via the cookie banner (Article 6(1)(a) GDPR), where required.
  
  

4. Data Recipients

Your data may be shared with:

• Partnered transport/courier companies (e.g., Geniki Taxydromiki, Argos Transport, ELTA Courier, DHL, Cyprus Seaways), exclusively for the delivery of your order.
• Our accounting office/accountant, for the issuance of invoices and the fulfillment of tax obligations.
• Statistical analysis and marketing tool providers (e.g., Google Analytics, Meta), provided you have consented to the relevant cookies.
• Statistical analysis and marketing tool providers (e.g., Google Analytics, Meta), provided you have consented to the relevant cookies.
• Public authorities, where required by law.
  
  

5. Retention Period

Tax and accounting information (receipts, invoices) is retained for five (5) years from the end of the fiscal year, in accordance with Article 7 of Law 4308/2014, or for a longer period if required by another provision. Contact information maintained on the basis of your consent (e.g., for newsletters) is retained until its withdrawal. Cookie data is retained in accordance with the periods specified in the Cookies Policy.

6. Your Rights

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• Access to your data.
• Correction of inaccurate data.
• Erasure (“right to be forgotten”), where there is no legal reason for further retention.
• Restriction of processing.
• Opposition to processing.
• Opposition to processing.
• Withdrawal of your consent at any time, without affecting the lawfulness of the processing based on consent before its withdrawal.

To exercise the above rights, please contact us at kyvosinc@gmail.com.

7. Right to Lodge a Complaint

You have the right to lodge a complaint with the Hellenic Data Protection Authority (HDPA) if you believe that the processing of your data violates the GDPR: 1-3 Kifissias Ave., P.C. 115 23, Athens, tel.: 2106475600, email: complaints@dpa.gr, website: www.dpa.gr

8. Data Security

We use technical and organizational measures (such as an SSL certificate) to protect your data from unauthorized access, loss, or misuse.

9. Minors

The Website is not directed at minors under the age of 18 without the explicit consent of a parent/guardian, also in accordance with the Terms and Conditions.

10. Modifications

This Privacy Policy may be updated periodically. The current version is always available on the Website.

Cookies Policy

The website of KYVOS INCORPORATION E.E. uses cookies and similar tracking technologies to function properly, improve your experience, and help us understand how the website is used. This Policy explains what cookies are, which categories we use, and how you can manage your preferences.

1. What Are Cookies

Cookies are small text files stored on your device when you visit a website. They are widely used to make websites work, or work more efficiently, as well as to provide information to the website owners.

2. Cookie Categories We Use

Necessary / Technical cookies: They are strictly necessary for the operation of the Website (e.g., navigation, security, memorizing your choices in the quote request). They do not require your consent and cannot be disabled.

Statistical / Analytics cookies: They help us understand how visitors use the Website (e.g., Google Analytics) so that we can improve it. They are used only with your consent.

Marketing Cookies: They are used to track your activity on the Website in order to display relevant advertisements (e.g., Meta Pixel). They are used only with your consent.

Preference Cookies: They memorize your choices (e.g., language) to offer you a more personalized experience. They are used only with your consent.

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Upon your first visit to the Website, a cookie consent banner appears, through which you can accept all cookies, reject them (except for the necessary ones), or choose by category which ones you wish to enable. You can change your preferences or withdraw your consent at any time through the Website’s cookie settings or your browser.

(Rejecting non-essential cookies does not affect your ability to browse the Website and submit a quote request.)

4. Browser Cookie Management

Apart from the consent banner, you can also manage or delete cookies through your browser settings. Please note that blocking all cookies may affect the functionality of the Website.

5. Modifications

This Cookies Policy may be updated periodically to reflect changes to the cookies we use or for other operational, legal, or regulatory reasons. The current version is always available on the Website.

6. Contact us

For any questions regarding the use of cookies, please contact us at kyvosinc@gmail.com.

(Note: the exact names and durations of cookies depend on the technical platform/tools eventually utilized by the website.)

Terms of Use

These Terms of Use govern the access to and use of the website of KYVOS INCORPORATION E.E. (the “Website”), regardless of whether you proceed with an order. They are distinct from the Terms and Conditions that govern product sales. By using the Website, you accept these Terms of Use.

1. Acceptance of Terms

By accessing or using the Website, you declare that you accept these Terms of Use in their entirety. If you do not agree with any of them, please do not use the Website.

2. Permitted Use

The Website is intended for lawful use related to your information about our products/services and the submission of quote requests. The following are prohibited:

• Any use that violates applicable legislation or the rights of third parties.
• Unauthorized access, interference, or attempts to breach the security of the Website.
• The use of automated tools (bots, scraping) for content collection without our prior written consent.
• The posting or dissemination of illegal, offensive content or content that infringes on third-party intellectual property rights, provided that the Website offers such a feature.
  
  

3. Intellectual Property

All content on the Website — texts, graphics, logos, designs, product photos, and source code — constitutes the intellectual property of KYVOS INCORPORATION E.E. or its licensors and is protected by Greek, European, and international intellectual property and trademark laws. Any reproduction, distribution, modification, or commercial exploitation of the content is strictly prohibited without our prior written permission.

(Designs/artwork files provided by you for printing remain your intellectual property — our use of them is limited strictly to the execution of your order.)

4. Content & Accuracy of Information

We make reasonable efforts to ensure that the information on the Website (product descriptions, prices, availability) is accurate and up-to-date, but we do not guarantee its completeness or absolute accuracy. The final price and specifications of each order are always confirmed through the individual quote we send you.

5. Third-Party Website Links

The Website may contain links to third-party websites. We are not responsible for the content, privacy policy, or practices of these websites.

6. Limitation of Liability

The Website is provided “as is”. We do not guarantee its uninterrupted, secure, or error-free operation, and we bear no liability for damages arising from the inability to access or use the Website, unless the damage is due to our willful misconduct or gross negligence. This limitation applies to the use of the Website itself and does not affect our liability for completed orders, as described in the Terms and Conditions.

7. Modification of Terms & Website

We reserve the right to modify these Terms of Use, as well as the content or operation of the Website, at any time. Modifications become effective upon their posting on the Website.

8. Applicable Law

These Terms of Use are governed by and construed in accordance with the laws of Greece. The courts of Larissa shall have jurisdiction, without prejudice to any mandatory consumer protection laws.

9. Contact Details

KYVOS Incorporation L.P. , 12 Erganis Protomagias Str., Larissa, VAT No: 802087344, General Commercial Registry (GCR) No: 169675840000, Contact Email: kyvosinc@gmail.com, Telephone: +30 2411103355, +30 2411116514