Privacy Policy & GDPR Compliance
GENERAL
Use of the electronic pages and services provided to the visitor/user by the company’s website requires your unconditional agreement with this website’s Privacy Policy on Personal Data Protection. Therefore, the visitor/user must carefully read the contents of this page before using the services of our website. If they do not agree, they must leave the website and MUST NOT use any of its services or content.
This Privacy Policy may change from time to time in accordance with legislation or developments in the industry. We will not explicitly notify our customers or website users of these changes. Instead, we recommend that you check this page occasionally for any changes to this Privacy Policy. Continued use of the website after any changes to the Privacy Policy constitutes your unconditional acceptance of these terms.
Personal Data Protection
We collect and process your personal data only when absolutely necessary.
We will never sell, rent, distribute, or disclose your personal data in any way, except where required.
If you are under 16 years of age, you MUST have your parents’ consent before using the services of this website.
Relevant Legislation
Alongside our company’s internal IT systems, this website has been designed to comply with the following laws/regulations concerning the protection of users’ personal data:
- 1995 EU Data Protection Directive (DPD)
- 2018 EU General Data Protection Regulation (GDPR)
Personal Information This Website Collects and Why We Collect It
This website collects and uses personal information for the following reasons:
Billing / Financial Information Services
If you purchase any of our services/products, we will retain in our database the information necessary for billing and for our communication with you, such as name, address, email, telephone number, Tax Identification Number, etc. We will contact you regarding payment for services/products, outstanding balances, recurring charges, information about offers on our products, etc., via email, sms, or telephone. All data transmitted via email is protected by the TLS/SSL security protocol.
Website Traffic Monitoring
Like most websites, this website uses Google Analytics (GA) to monitor user activity. We use this data to determine the number of people using our website, to better understand how they find and use our web pages, and to see how they navigate through the website. Although GA records data such as your geographical location, device, web browser, and operating system, none of this information identifies you personally to us. GA also records your computer’s IP address, which could be used to identify you, but Google does not provide us with access to it. We consider Google to be a third-party data processor that complies with the requirements of European legislation.
Contact Forms and Email Links
If you choose to contact us using a contact form or an email link, none of the data you provide will be stored by this website or transferred to or processed by any third-party data processor, as defined below in the section “Our Third-Party Data Processors.” Instead, this data will be sent to us in an email message via the SMTP (Simple Mail Transfer Protocol) protocol. Our SMTP servers are protected by the TLS/SSL security protocol, which means that email content is encrypted before being sent over the internet. The email content is decrypted by our local computers and devices.
Email Newsletter
If you choose to subscribe to our email newsletter, the email address you submit to us will be forwarded to Mailchimp, which provides marketing services for our email. Mailchimp is a third-party data processor (see the section “Our Third-Party Data Processors” below). The email address you submit will not be stored in this website’s database or in any of our company’s internal IT systems. Your email address will remain in the Mailchimp database for as long as we continue to use its marketing services for our email or until you explicitly request removal from the list. You can do this by using the unsubscribe link included in all email newsletters we send you. As long as your email address remains in the Mailchimp database, you will periodically receive emails from us about offers on our products or services.
Customer Satisfaction Survey / Customer Loyalty Program
The data we collect from the website, provided that you have accepted the terms of use, may be used for your participation in a Customer Satisfaction Survey, where your opinion is requested regarding your experience using the website and our products/services, or in a customer loyalty program, where you receive special discounts / offers on our products and services, subject to specific conditions.
Live chat
During communication via live chat, the information we collect includes your full name, email address, IP, the date and time of the communication, and the text exchanged during that communication. This information is collected to provide better customer service and for security purposes.
Advertising Campaigns
Third-party suppliers (third party vendors), including Google, may display our advertisements on websites across the internet. For this reason, cookies may be used to provide, optimize, and display advertisements based on a user’s previous visit to our website, as well as for repeat marketing activities (Remarketing). You can opt out of such use of cookies by Google by clicking here. You can also opt out of the use of such cookies by third-party suppliers by clicking here.
About cookies
What is a cookie?
The term “cookie” refers to a small data file consisting exclusively of a series of information in text form, which a website transfers to the web browser on your computer’s hard drive, either temporarily for the duration of your visit or sometimes for longer periods, depending on the type of cookie. Cookies perform various functions (for example, they distinguish you from other visitors to the same website or remember certain things about you, such as your preferences) and are used by most websites to improve your user experience.
Each cookie is unique to your browser and contains certain anonymous information. A cookie usually contains the name of the domain from which the cookie originated, the cookie’s “lifetime,” and a value (usually in the form of a randomly generated unique number).
Types of cookies
The main types of cookies that websites may use are described below
Visit cookies (session cookies)
These are temporary cookies that remain in your device browser’s cookie file only for the duration of your visit and are deleted when you close the browser.
Permanent cookies (persistent cookies)
These remain in your device browser’s cookie file even after the browser is closed, sometimes for a year or longer (the exact retention period depends on the lifetime of each cookie). Permanent cookies are used when the website administrator may need to know who you are across more than one visit (e.g., to remember your username or your website configuration preferences).
First-party Cookies (First-party cookies)
These are cookies installed in your browser and/or on your device’s hard drive by the website you are visiting. This includes assigning you a unique identification code to track your navigation on the website. Website administrators often use first-party cookies to manage visits and for identification purposes.
Third-party Cookies (Third-party cookies)
These are cookies used by third parties, such as social networks, to track your visits to the various websites on which they advertise. The website administrator has no control over these third-party cookies.
The cookies on this website and how to manage them
On this website, we use cookies to improve visitors’ experience of using the website. The website’s operation will be significantly affected if you disable or do not accept the use of cookies.
The following information concerns the third-party cookies we use on this website, including how to disable them and the effect that disabling them has on the website’s operation. If you would like more information about how to manage certain types of cookies, including how to control or delete them, please visit: www.aboutcookies.org.
Google Analytics Cookies
Google Analytics cookies are analytics/performance-recording cookies that allow us to collect anonymous information about how visitors use our website. These cookies can inform us about how many visitors use the website, the time and duration of access, and also provide information about how visitors navigate through different parts of the website. This information helps us improve how our website operates. It is anonymous information and does not contain personal data.
Information collected by Google Analytics cookies about our website is transferred to and stored on Google servers in accordance with Google’s Privacy Policy.
For more information about Google Analytics, please click https://support.google.com/analytics/answer/6004245
You can disable tracking by Google Analytics by clicking https://tools.go ogle.com/dlpa ge/gaoptout?hl =en=GB
If you disable these cookies, your use of the website will not be counted or used in the statistics we collect to improve the services we provide through the website. The website’s operation will not be affected.
Cookies from video service providers (Google, Vimeo, DailyMotion, etc.)
These providers may place cookies on your device if you watch videos on our website that they provide to us as an external service.
If you disable these cookies, you may not be able to view embedded videos on our website.
Cookies from social networks
Third-party social networks may place cookies on your device if you choose to share material from our website with them by clicking one of the embedded buttons titled “Share” (share).
If you disable these cookies, the “Share” (share) feature will not be available.
About This Website’s Server
All web traffic (file transfer) between this website and your browser is encrypted and transmitted via the HTTPS protocol using SSL (Secure Sockets Layer). To ensure the smooth and secure operation of our services, our servers record the user’s ip and, in cases of failed connections, the connection username in log files, through security systems (firewalls, ddos filters, http filters, sql injection filters, visitor statistics, cloudflare services) and backup. All the above data is retained on our servers for short periods using modern security protocols, so that only authorized personnel have access to it and only when necessary to prevent malicious activity.
Our Third-Party Data Processors
We use a number of third-party providers to process personal data on our behalf (e.g., datacenter services, hosting services, backup services, payment providers, transport companies, marketing services, etc.). These providers have been carefully selected to ensure that they comply with the legislation referred to in this document.
Data Breaches
All necessary measures will be taken to safeguard any of your personal information stored in our database.
We will report any unlawful breach of this website’s database or the database of any third-party data processor to all directly affected parties and to the authorities within 72 hours of the breach, where it is apparent that personal data stored in an identifiable form has been stolen.
Data Access
For any of your personal information stored in our database, you have the right to access, correct, and delete it. You can obtain information about these rights and their limitations by contacting us.
Data Controller
You can contact this website’s data controller at the email address listed on the contact page.
